Frequently Asked Questions (FAQs)

Welcome to LuxuryCartUSA. Below are answers to some of the questions we receive most often. If you need further assistance, our customer support team is always happy to help.

1. How can I contact LuxuryCartUSA?

You can contact our customer support team using the details below:

Email: support@luxurycartusa.shop

Phone: +1 308-550-279

Website: https://luxurycartusa.shop/

2. What are your business hours?

Our business hours are:

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)
Saturday: 10:00 AM – 4:00 PM (Eastern Time)
Sunday: Closed

We aim to respond to all customer inquiries within 24–48 business hours.

3. Where is LuxuryCartUSA located?

Our business is based in the United States.

Business Name: AGA Capital Services LLC

Business Address:

22 Kingdom Ct
Ronkonkoma, NY 11779
United States

4. Where do you ship?

We currently ship within the United States only.

5. How long does shipping take?

Orders are processed within 1–2 business days.

Estimated delivery time is 5–8 business days, depending on your location and carrier operations.

6. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking number.

Tracking information may take 24–48 hours to become available after shipment.

7. What is your return policy?

We offer a 30-day return policy for eligible items.

Returned products must be unused, in their original condition, and include the original packaging. Please review our Return & Refund Policy for complete details.

8. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Our support team will work quickly to resolve the issue.

9. Is my payment information secure?

Yes. All payments are processed through secure, encrypted, PCI-compliant payment gateways.

Your payment information is protected using SSL encryption, and we do not store your complete credit or debit card details.

10. Can I cancel or modify my order?

Yes. Orders may be canceled or modified within 1 hour of placing the order.

After this period, your order may already be in processing and cannot be changed or canceled.

11. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
Shop Pay
Apple Pay
Google Pay
PayPal (when available)

12. Need More Help?

If you have any additional questions, our customer support team is here to assist you.