Return & Refund Policy

Last Updated: June 24, 2026

At LuxuryCartUSA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy before submitting a return request.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging with all included accessories.
  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items.
  • Gift cards.
  • Personalized or custom-made products.
  • Products returned in a used, damaged, or altered condition not caused by shipping.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card provider, as processing times may vary.
  • Contact your bank, as refunds can take several business days to post.

If you still have not received your refund after completing these steps, please contact our support team for assistance.

Exchanges

We only replace items that are received damaged, defective, or incorrect.

If you need an exchange, please contact us with your order number and clear photos of the item received.

Return Shipping

Unless the item is damaged, defective, or shipped incorrectly, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product and packaging.

Our support team will review your request and provide an appropriate resolution.

How to Start a Return

To request a return, please contact our customer support team before sending any item back. We will provide the necessary return instructions.

Contact Information

Business Name: AGA Capital Services LLC

Store Name: LuxuryCartUSA

Website: https://luxurycartusa.shop/

Email: support@luxurycartusa.shop

Phone: +1 308-550-279

Business Address:
22 Kingdom Ct
Ronkonkoma, NY 11779
United States

Business Hours (Eastern Time)

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Sunday: Closed